Our physiotherapists have compiled a list of answers to help with your physio concerns and education. Should you need additional information, please do not hesitate to contact the clinic at 613-594-8512 or killensreidphysiotherapy@gmail.com.

Q: What are the clinic hours?

A: Killens Reid Physiotherapy Clinic is open Monday to Friday, 7 am – 7 pm. Please contact the clinic via telephone or email to book an appointment.

At your first visit, you will be asked to fill out an Intake form.
Click to Download your Intake form here

Q. What if I can’t get to the appointment time I reserved?

A: If you need to re-schedule you must call at least 24 hours in advance of your scheduled appointment time. If not;

  • A charge of 50% of the appointment fee will be charged for rescheduling less than 24 hours prior to the appointment time.
  • A charge of 100% of the appointment fee will be charged for giving no notice of missing the appointment.

Q: What is the difference between manual physiotherapy treatments and chiropractic treatments?

A: The philosophy underlying the two forms of treatment are quite different. Although certain techniques, such as spinal manipulation are shared by both professions, they are but 1 technique in the toolbox of a manual therapist.

Joint mobilizations and soft tissue techniques may often be more indicated than manipulations, especially with long-standing or recurring conditions. Physiotherapy strongly emphasizes the ‘active’ component of the treatment. This is achieved by teaching the client-specific exercises, postural correction and proper movement patterns in order to give the client the necessary tools to self-treat. The latter will help to minimize dependency on treatment and prevent recurrence of symptoms.

Q: Do I need a doctor’s referral?

A: Direct access to physiotherapy has been available in Ontario since 1993. This means that you do not require a doctor’s referral to consult a physiotherapist. However, your insurance company may still require this referral in order to reimburse you for your physio treatments. Contact your insurance provider for clarification regarding the details of your coverage

Q: Does my insurance plan cover the cost of physiotherapy?

A: Physiotherapy costs are reimbursable in whole, or in part, by most private insurance plans. Always best to check with your insurance provider in order to ascertain the amount of coverage per treatment as well as the total annual coverage. Killens Reid Physiotherapy Clinic does not directly bill your insurance company. It is your responsibility to pay upfront for your therapy and then to submit your receipts to your insurance company for reimbursement

Q: KillensReid offers many solutions for their patients – how do they differ?

A: Here is a brief description of each;

  1. Acupuncture: Traditional Chinese Medicine using acupunture needles to restore the bodys’ energy via the meridians.
  2. IMS-Dry Needing: Using acupuncture needles as a tool for the treatment of trigger points and neuropathic pain.
  3. Lymphatic Drainage: Soft tissue massage to restore and improve lymphatic flow on areas that have been affected by either surgery or radiation.
  4. Massage: Soft and deep tissue approach for treating muscles and fascia.
  5. Physiotherapy: Manual and biomechanical approach to musculoskeletal disorders and rehabilitation of injured joints and muscles. Goal is to re-establish normal movement patterns.
  6. Osteopathy: Manual global treatment approach with the focus on causes of impairments versus symptoms.

Q: What can I expect upon my initial visit to the clinic?

A: We recommend that new clients arrive 15 minutes prior to their scheduled appointment time in order to fill out a health questionnaire, contact information and to become acquainted with clinic policies regarding missed appointments and cancellations. Your physiotherapist will perform a detailed initial evaluation, which will involve a history taking and a physical examination. This initial assessment will last 60 minutes. At the end of the session, your therapist will discuss the findings as well as the proposed course of treatment.

For further details, please refer to this article, Initial Visit

Q: Do I receive treatment on the first visit?

A: This will depend on the extent and the complexity of your injury. Certain conditions may require the full hour in order to perform a complete assessment, whereas other less involved conditions may require a shorter assessment and allow time to begin treatment.

Q: How long is a treatment?

A: Physiotherapy treatments generally last 30 minutes. In some instances, you and your physiotherapist may decide that 60 minute treatments would be more beneficial.

Massage therapy sessions can be scheduled for 30, 45, 60 or 90 minutes blocks.

Osteopathy treatments are 90 minutes in duration and lymphatic drainage treatments are 60 or 90 minutes long, depending on the condition.

Q: How many treatments will I require?

A: Upon completion of your initial assessment, your therapist will be able to give you an estimate of the number of treatment required for your particular condition. More recent, acute injuries tend to respond quite quickly to treatment, requiring between 4-8 sessions on average. More chronic, complex conditions may require a longer period of rehabilitation.

Q: Do you see clients that have been injured in a work accident (WSIB)?

A: No, the clinic does not see clients who have been injured in a work accident (WSIB claim)

Q: I have been involved in a motor vehicle accident (MVA). Does the clinic accept claims through my motor vehicle accident insurance?

A: As of 2017, the Killens Reid Physiotherapy Clinic no longer sees clients that are claiming their treatment costs through their motor vehicle accident insurance.

Q: Where can I find parking?

A: There is a large, underground lot across the street from the clinic in the World Exchange Plaza, click for more info. In addition, there is limited street parking and several pay parking lots in the vicinity. During the lunch hour and rush hour, it may take you a few minutes to find parking, so best to arrive early in order to limit the parking stress.

Albert Street is only a 3 minute walk from the O-train Parliament Station.

The clinic does not validate parking tickets.

The History of Physiotherapy in Canada:

Physiotherapists made their early mark in Canadian history during both World Wars when they were recruited to treat injured soldiers and war amputees. From these tentative beginnings, physiotherapists have emerged as first-contact, autonomous and important members of Canada’s health care team.
Post-war, when many women left the occupations they had assumed during the war, a small group of determined women challenged the prevailing social expectations and refused to give up their profession. These women were the founding ‘mothers’ of the physiotherapy profession today, which has grown exponentially over the years in numbers, expertise and scope of practice. Along with these changes, has been an increasing focus on continuing education, specialization and research.

Education for Physiotherapists:

Entry-level education for physiotherapists in Canada takes place in one of 13 university programs across Canada. The minimum qualification to practice is a Bachelor of Science degree in Physiotherapy. Many institutions now offer post-graduate programs in physiotherapy at the Masters or Doctoral levels.

In addition to the academic requirements, physiotherapists must complete a minimum of 1000 hours of practical experience in a clinical setting (i.e. hospital, rehabilitation centre, private clinic).


“Dedicated to the health and well-being of our clients.” 

Killens Reid, The Downtown Ottawa Physiotherapy Clinic.
Conveniently located just two blocks from Parliament Hill.


Call or Email to schedule;



130 Albert St., Suite 610
Ottawa, Ontario K1P 5G4


Monday to Friday
07:00 – 19:00
Saturday & Sunday


With less than 24 hours notice half the fee will be charged. With no notice the full fee will be charged.

©2017 Killens Reid Physiotherapy Clinic | Ottawa, Canada | All Rights Reserved

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