Frequently Asked Questions

Questions we hear frequently at Killens Reid

Our physiotherapists have compiled a list of answers to help with your physio concerns and education. Should you need additional information, please do not hesitate to contact the clinic at 613-594-8512 or



Killens Reid Physiotherapy Clinic is open Monday to Thursday, 7 am – 7 pm and Friday, 7am-5pm. Please book online, contact the clinic via telephone or email to book an appointment.

If you need to re-schedule you must call at least 24 hours in advance of your scheduled appointment time. If not;

  • A charge of 50% of the appointment fee will be charged for rescheduling less than 24 hours prior to the appointment time.
  • A charge of 100% of the appointment fee will be charged for giving no notice of missing the appointment.

Direct access to physiotherapy has been available in Ontario since 1993. This means that you do not require a doctor’s referral to consult a physiotherapist. However, your insurance company may still require this referral in order to reimburse you for your physio treatments. Contact your insurance provider for clarification regarding the details of your coverage

No, the clinic does not see clients who have been injured in a work accident (WSIB claim).

As of 2017, the Killens Reid Physiotherapy Clinic no longer sees clients that are claiming their treatment costs through their motor vehicle accident insurance.


Physiotherapy costs are reimbursable in whole, or in part, by most private insurance plans. Always best to check with your insurance provider in order to ascertain the amount of coverage per treatment as well as the total annual coverage. Killens Reid Physiotherapy Clinic does not directly bill your insurance company. It is your responsibility to pay upfront for your therapy and then to submit your receipts to your insurance company for reimbursement

We recommend that new clients arrive 5 minutes prior to their scheduled appointment. Your physiotherapist will perform a detailed initial evaluation, which will involve a history taking and a physical examination. This initial assessment will last 60 minutes. At the end of the session, your therapist will discuss the findings as well as the proposed course of treatment.

This will depend on the extent and the complexity of your injury. Certain conditions may require the full hour in order to perform a complete assessment, whereas other less involved conditions may require a shorter assessment and allow time to begin treatment.

There is a large, underground lot across the street from the clinic in the World Exchange Plaza, click for more info. In addition, there is limited street parking and several pay parking lots in the vicinity. During the lunch hour and rush hour, it may take you a few minutes to find parking, so best to arrive early in order to limit the parking stress.

Albert Street is only a 3 minute walk from the O-train Parliament Station.


The philosophy underlying the two forms of treatment are quite different. Although certain techniques, such as spinal manipulation are shared by both professions, they are but 1 technique in the toolbox of a manual therapist.

Joint mobilizations and soft tissue techniques may often be more indicated than manipulations, especially with long-standing or recurring conditions. Physiotherapy strongly emphasizes the ‘active’ component of the treatment. This is achieved by teaching the client-specific exercises, postural correction and proper movement patterns in order to give the client the necessary tools to self-treat. The latter will help to minimize dependency on treatment and prevent recurrence of symptoms.

Here is a brief description of each;

  1. Physiotherapy: Manual and biomechanical approach to musculoskeletal disorders and rehabilitation of injured joints and muscles. Goal is to re-establish normal movement patterns.
  2. IMS-Dry Needing: Using acupuncture needles as a tool for the treatment of trigger points and neuropathic pain.
  3. Acupuncture: Traditional Chinese Medicine using acupuncture needles to restore the body’s’ energy via the meridians.
  4. Lymphatic Drainage: Soft tissue massage to restore and improve lymphatic flow on areas that have been affected by either surgery or radiation.

Physiotherapy treatments generally last 30 minutes. In some instances, you and your physiotherapist may decide that 45, 60 or 90 minute treatments would be more beneficial.

Upon completion of your initial assessment, your therapist will be able to give you an estimate of the number of treatment required for your particular condition. More recent, acute injuries tend to respond quite quickly to treatment, requiring between 4-8 sessions on average. More chronic, complex conditions may require a longer period of rehabilitation.

Hours of operation

07:00 - 19:00
07:00 - 19:00
07:00 - 19:00
07:00 - 19:00
07:00 - 17:00